Complaints Policy

Complaints and Grievances

All student grievance or complaints should be directed to a College of Chicago representative immediately. As a first step, the representative will facilitate an informal conversation between the two parties involved. If the complaint cannot be resolved through an informal conversation, the student can submit a formal complaint.

Formal complaints should be made in writing and directed to the instructor or, if the instructor is involved in the complaint, the Academic Director.

All complaints will be reviewed by the Instructor and Academic Director within seven (7) calendar days. If the Instructor is involved in the complaint, it will be reviewed by the Academic Director and the School Director. In a case where the Academic Director is involved in the complaint, the complaint will automatically be reviewed by the Director and a faculty or staff member. (All formal complaints will be reviewed by two people.)

Once a decision has been made, the student will be notified in person or by phone. The student will receive a copy of the decision in writing.

If the student is not satisfied by the resolution of the complaint, he or she can appeal the decision to the Director within seven (7) calendar days of receiving a decision. The Director can be contacted by phone or email.

School Director: Anna Kang

312-332-0588

anna@thecollegeofchicago.com

All appeals will be reviewed by the Director and an available administrative staff member within seven (7) calendar days. Once a decision has been made, the student will be notified in person or by phone. The student will receive a copy of the decision in writing. This decision is final.

Documentation of original complaint, steps to resolve the grievance, and decisions will be documented. The document(s) will be kept in the student’s file.

If the student does not feel that the final decision made by the School Director was acceptable, the student or employee may contact the following:

Illinois Board of Higher Education

Division of Private Business and Vocational Schools

1 N. Old State Capitol Plaza Suite 333
Springfield, IL 62701

212-782-2551

www.ibhe.org

http://complaints.ibhe.org